Customer Satisfaction Questionnaire

In order to continually support and meet our customer’s requirements in all aspects of business, we would appreciate it if the below questionnaire could be completed. Your confidential submission will be sent directly to the correct Astro Group Team member for review.

Name*

First

Surname

Company Name

Contact No.*

Email Address*

Physical Address*

Date Received*

When you were requested to complete this form.

Date Sent*

When you completed this form (today’s date).

Questions

Please mark the appropriate boxes – 5 being very satisfied and 1 being very unsatisfied.

Business

Is communication adequate?

5

4

3

2

1

Are RFQ’s (request for quote) returned on time?

5

4

3

2

1

Are responses to volume fluctuations addressed?

5

4

3

2

1

Are responses to urgent quotations adequate?

5

4

3

2

1

Are projects and documentation on time?

5

4

3

2

1

Delivery

Are deliveries on time as per releases?

5

4

3

2

1

Are deliveries clearly identified?

5

4

3

2

1

Is packaging adequate?

5

4

3

2

1

Quality

Are required standards met of our product?

5

4

3

2

1

Are required documents with the product to standard?

5

4

3

2

1

Are products clearly identified as per requirement?

5

4

3

2

1

Are responses to quality concerns addressed timeously?

5

4

3

2

1

Do corrective actions address the root cause?

5

4

3

2

1

General

Are calls answered timeously?

5

4

3

2

1

Are calls returned promptly?

5

4

3

2

1

Are personnel polite when been addressed?

5

4

3

2

1

Are first impressions of our facility favorable?

5

4

3

2

1

Customer Comments

Please complete this comments section where you feel customer / supplier service could be improved.

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